31 May 2024
Every year we send an Assurance Statement to the Scottish Housing Regulator, confirming that we comply with our regulatory framework.
29 May 2024
Our Key Tenant Scheme (KTS) is now over seven years old, with tenants who have been Platinum Key Tenants from day one now having received over £1,900 in Rent Discounts during this time!
If you disagree with a decision we’ve made, you have the right to appeal this decision. We have made this easier to do in My Home.
The Scottish Child Payment is for parents or carers on low incomes who have a child under 16.
There are a few ways in which a tenancy can end - read on for information and advice.
Last year, 23% of our available homes were allocated to existing tenants. This freed up their homes for another household, meeting the needs of two households.
Part 2 in a series of articles from Alzheimer Scotland.
23 Apr 2024
Just a wee reminder – if you’re on Universal Credit (UC) and you’ve not updated the DWP with your new rent yet, please log into your account and update the DWP now, to make sure your UC increases in line with your new rent.
We’re currently advertising 23 new homes in Elphinstone (in two phases) through These Homes.
The Scottish Federation of Housing Associations (SFHA) are working with the Wheatly Group and Altair to survey people in Scotland who are seeking to be housed or rehoused in social housing, and you can get a £15 voucher if you participate in the research.
Please remember you are living as part of a community. Different people have different ideas about what is acceptable levels of noise and activity. Common sense and good communication are key.
Following feedback from tenants, we’ve updated the Planned Maintenance calendar to include the street or development name where work is planned for the coming year in any town with multiple developments.
In the coming year we have several consultations and policy reviews. We are not proposing to make any significant changes to our policies and services but if you would like to take part in a specific policy review, please get in touch with us, we'd really welcome your views.
The Scottish Housing Regulator (SHR) has just published a new leaflet for tenants who wish to report serious concerns regarding their landlord. It is important for all tenants to understand their rights, but also their responsibilities regarding complaints.
Alzheimer Scotland has a huge range of resources to help people with various forms of dementia, and have provided us with information to share
18 Mar 2024
As always, a huge thank you to the 426 tenants who took part again this year. The results of the consultation are now available on our consultation microsite.
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs.
Do you need a safe place to talk? Keep the Heid is a weekly mental health café for anyone over 16.
Our new Money & Home Energy Adviser, Andrew is settling in well, and helping tenants who are looking for a bit of money advice or help to heat their home efficiently.
We have updated the planned maintenance calendar.
Our latest TIG-Scrutiny Report is now available.
9 Feb 2024
Over 30% of our tenants responded to Captain Discount’s Rent Increase Consultation. A huge thank you to the 426 tenants who took part, with 79% of those supporting our proposals.
We have a new Money & Home Energy Adviser, Andrew Collinge, and a new Housing & Community Outreach service delivered by one of our former Housing Officers, James McCallum-Browne.
We publish our Customer Service timescales and expectations on elha.com. We explain the best way to get in touch with us, and how quickly you can expect a response.
Just a quick reminder that if you’re a smoker, please air out your home before any of our staff visit you at home. Please also do not smoke when repair operatives are working in your home.
Congratulations to James & Faye from Gullane for winning £50 in the monthly repair survey prize draw.
Do you have an interest in how we’re run? Why not become a member? A life membership only costs £1.
With the new legislation around certain dog breeds, we’d like to remind tenants that they must abide by current rules regarding dogs and dog breeds.
If you've been threatened or feel unsafe Call the police on 999 if you need protection immediately. If it's too dangerous to speak, dial '55' on your mobile when you're prompted. You can also let the operator know you need help by tapping the phone or making a noise
13 Dec 2023
We will be closed from midday on Friday 22 December 2023 and will reopen at 9am on Wednesday 3 January 2024.