Paper Free Campaign
We encourage any tenant who has access to e-mails at least once a week to go paper free. We estimate that each letter we send costs an average of £1, while sending the same letter as an e-mail costs less than 5p. That's a 95% saving for every single letter we send paper-free, which is why we offer rent discounts to any tenant who is paper free.
The benefit to tenants is that e-mail is much faster, and clicking on a link to complete a survey in My Home is much easier than receiving a paper form, finding a pen to fill it out, putting it in an envelope and walking to the nearest postbox.
Going paper-free means that all your communication with us will be via your My Home account and e-mail. This includes regular mailings, like the e-Talk newsletter, and things we need to consult on you with, like the annual rent increase consultation. Any tenancy management letters will come as attachments to an e-mail, and your e-mail address will be held on a mailing list which we will not sell on. We will not share your e-mail address with any third party, unless they are providing us with a service you receive paper-free, e.g. Beeline, which circulates our e-Talk newsletter, or a large scale tenant satisfaction survey carried out by an external contractor.
If you have chosen to be paper free, it is important that you do the following:
- Add us to your 'safe senders'
- Check your e-mail at least once per week
- If you change your e-mail address, log into My Home and update your email address (this will also update your log-in)
It's also important not to do some things:
- Don't unsubscribe from our e-newsletters
- Don't mark e-mails from us as spam or Junk
If you unsubscribe or if our e-mails to you are rejected as spam, we will have to remove your paper free status, and this will mean you no longer qualify for rent discounts.
