Welcome Charlie, Farewell Duncan

It’s all change as Charlie Cooley arrives as our new Director of R3 & Asset Management.  Charlie replaces Duncan Mackay, who has retired after 14 years. 

Charlie joined us in August 2023, as part of a succession plan to ensure a smooth transition, both for the management of our Asset Management team, as well as for R3, allowing Duncan to leave in late October 2023.  

Charlie has worked in the maintenance sector for the last 18 years, most recently as Head of Operations with Novus Property Solutions, and previously in other varied roles including Area Maintenance Manager, Senior Surveyor, Design & Construction Bid Manager, Performance & Continuous Improvement Manager and Operations Manager.   

Our Chief Executive, Martin Pollhammer, said: 

“Whilst I’m delighted to welcome Charlie to ELHA, and I think it speaks volumes about our standing in the housing and maintenance sectors that we were able to attract such an outstanding candidate to the post, it is of course difficult for all of us at ELHA to see such a long-standing colleague leave.  Duncan helped us develop the first self-service digital repairs service for tenants in the UK, become the first housing association to develop a star rating system for our homes, leading the way in asset management, and led from the start the first ever digital maintenance company, R3, which we can proudly say has had its head in the clouds since day one, right back in 2011.  Duncan leaves R3 in excellent shape, with a raft of new contracts and customers having led a healthy recovery from the pandemic and impacts of Brexit, and obviously leaves with our best wishes for a healthy and happy retirement.”