The Return of the Sticky Bun Focus Group!
3 Sep 2024
You may remember that we invited all tenants to come along to our Sticky Bun Focus Group at the end of June, to have a look at our annual performance and have a chat about how we publicise this information.
Our tenant’s views are very important to us as they help to shape the services we provide so that we are getting these right for you. It’s also a legal requirement that we create opportunities for you to participate in the work that we do, and we’re happy to do this in a friendly informal way.
We were delighted that several tenants joined us on the day, and we had a really good conversation over coffee and cake. We chatted about what we report to the Scottish Housing Regulator and went through our entire Performance 365 microsite (see the link below) where a sample of our annual performance figures are published. Did you know we are pretty good and that we perform above the Scottish average in almost all areas?
We also talked about what information we promote in our newsletters and tenant participation activities in general. And as a fun bonus, while looking at planned maintenance, the attendees discovered they’re all getting new kitchens this year!
Everyone had some great ideas for improvement and asked us to consider the following:
- Digital Membership forms – becoming a member currently still requires a printed form - it's time for us to sort that out!
- Better information on alternate heating types is needed for tenants and staff. We have a number of properties with green energy initiatives, and while we do provide some information on these on elha.com, the group suggested more detailed user instructions.
- Promoting the fact that R3 can be hired to do private work for tenants – we’ll have an article in the next edition with more details.
- The option for future sticky bun meetings being in the evening. That will be an option next year.
We think that these suggestions are really good and are things that we can implement in the near future. Please keep an eye on future newsletters - we will keep you updated this way.
A huge thank you goes to those tenants who took the time to pop down to our offices that day, we thoroughly enjoyed it and hope you got some benefit from this. We also hope that you will come back next year to do the same.
