Scrutinising New Builds

Our latest TIG-Scrutiny Report is now available.  The tenants on the Scrutiny Group looked at satisfaction with new builds and the defects* process.  They have made several recommendations to our Audit & Assurance Committee and changes will be made to processes from 1 April 2024.

You can find the report (and the reports on past scrutiny projects in the Join In section:

Tenant Scrutiny

*Defects are the name for anything which needs fixed in the first 12 months after someone moves into a new build home.  For example, if the door sticks, a light switch is missing a screw, a squeaky floorboard, or something else which was missed while the property was being built.