Don't Forget to Update your UC Claim on 1 April

Please remember to update the DWP with your new rent charge on 1 April.  Please also remember that when you input your new rent and service charges, you use your full rent, do not include any Rent Discounts you receive (otherwise the DWP will only pay you your discounted rent).  Don’t worry – our Key Tenant Scheme and Rent Discounts are approved by the DWP, and you are allowed to keep your Rent Discounts in full.

To find your new rent and service charges for 2025, you can check the Rent Increase letter we sent you at the end of February, or pop into My Home any time from 1 April onward, click the ‘Account Statement’ button under ‘My Account’ and your rent and service charges show in the light blue/grey table:

Please don’t try to notify the DWP before 1 April, as their system won’t allow it.  If you don’t notify the DWP, you will continue to be paid at the old rent level and your payment will not increase in line with your Rent Increase.