Appealing Decisions

If you disagree with a decision we’ve made, for example, if you have lost your Key Tenant Status, you did not qualify for extra transfer priority to move, or your application for a joint tenancy was refused, you do have the right of appeal if you think we made a mistake, or if you have additional information which may be relevant.

We’ve now made it much easier for you to log an appeal –you can do this in the same way you log service complaints, neighbour disputes and estate management issues. This can be found in your ‘My Ideas & Opinions’ box in My Home.

If you need support to make an appeal, please contact the Scottish Independent Advocacy Alliance (at www.siaa.org.uk or by calling them on 0131 510 9410) who can provide you with information and support to find an appropriate advocate