2022 Rent Increase Consultation Results
1,327 tenants were consulted, 1,094 (82%) via e-mail and 233 (18%) via Royal Mail. The Consultation Form went live on 1 January 2022, and letters and e-mails were sent once the office reopened.
In addition to the mailing, a first reminder was sent via Beeline to all Platinum non-responders on 24 January 2022, and a final reminder was sent via SDM to Platinum non-responders on 26 January 2022. The consultation was the headline news in the January e-Talk newsletter in mid-January 2022, two reminders to take part were posted on social media, and a banner reminding tenants to take part was displayed on all My Home accounts for the first half of the consultation period and was then replaced with a notice. The monthly ‘thank you’ message all paper-free tenants receive when they pay their rent also included a link to the consultation.
Responding to this consultation is a requirement for receiving a Platinum Key Tenant discount.
345 (25.9%) tenants responded, a decrease from 28.5% in 2021. There was a further decrease in paper returns, with only nine surveys returned on paper, down from 14 in 2021.
Results
What is your Key Tenant Status?
- 70% of responders said they were on the maximum discount
- 6% said they were Gold Key Tenants, planning to upgrade to Platinum
- 9% said they planned to upgrade to Gold or Platinum
- 2% said they were Bronze but intended to upgrade to Platinum
- 2% said they were Bronze but intended to upgrade to Gold
- 5% said they did not intend to upgrade
- 2% said they intended to go paper free to qualify for Bronze
- 4% left the question blank.
Taking into account the accommodation and services ELHA provides, do you think that the rent for your home represents good or poor value for money?
- 70% of tenants said they thought ELHA’s rents were very good or fairly good value for money, a drop from 72% in 2021.
- 20% said they were neither good not poor value for money, and
- 10% said they ELHA’s rents were very or fairly poor value for money
Do you agree with our proposal of inflation minus 2% for the 2022 Rent Increase?
- 75% of tenants agreed
- 24% of tenants did not agree
- 1% of tenants left this question blank
The general trending for the last five years
Number/Percentage of Responders
| 2018 | 2019 | 2020 | 2021 | 2022 | |
|---|---|---|---|---|---|
| Number of Responders | 191 | 200 | 318 | 379 | 345 |
| Percentage of Total Tenants | 14.7% | 15.3% | 24.3% | 28.5% | 25.9% |
Taking into account the accommodation and services ELHA provides, do you think that the rent for your property represents good or poor value for money?
| 2018 | 2019 | 2020 | 2021 | 2022 | |
|---|---|---|---|---|---|
| Very good | 31.9% | 27.0% | 29.9% | 31.1% | 30.1% |
| Fairly good | 40.3% | 45.0% | 37.7% | 40.9% | 40.3% |
| Neither good nor poor | 14.1% | 17.0% | 20.4% | 18.5% | 20.3% |
| Fairly poor | 8.4% | 5.5% | 8.2% | 6.6% | 6.4% |
| Very poor | 4.2% | 5.0% | 3.1% | 2.6% | 2.9% |
Comments
Where tenants had made additional comments and/or asked questions or requested clarification on points raised in the consultation or general tenancy issues, all were responded to in line with the timescales detailed in the Customer Service Charter. Where there was any delay in responding, an apology was sent.